1. Introduction
TradeTrackHQ ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our job tracking software and related services.
We are registered in the United Kingdom and comply with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, phone number, business name, and password when you create an account.
- Business Data: Customer records, job details, addresses, and other information you enter into the service.
- Payment Information: Billing details processed securely through our payment provider (Stripe).
- Communications: Information from emails, support requests, or feedback you send us.
2.2 Information Collected Automatically
- Usage Data: How you interact with our service, features used, and actions taken.
- Device Information: Browser type, operating system, and device identifiers.
- Log Data: IP addresses, access times, and pages viewed.
- Cookies: See our Cookie Policy for details.
3. How We Use Your Information
We use your information to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send service updates, security alerts, and support messages
- Respond to your comments, questions, and requests
- Monitor and analyse usage patterns to improve user experience
- Detect, prevent, and address technical issues and fraud
- Comply with legal obligations
4. Legal Basis for Processing
Under UK GDPR, we process your data based on:
- Contract: Processing necessary to provide our services to you.
- Legitimate Interests: Improving our services and communicating with you.
- Consent: Where you have given explicit consent for specific purposes.
- Legal Obligation: Where we must comply with applicable laws.
5. Data Sharing and Disclosure
We do not sell your personal data. We may share your information with:
- Service Providers: Third parties who help us operate our service (e.g., cloud hosting, payment processing).
- Legal Requirements: When required by law or to protect our rights.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
6. Data Security
We implement appropriate technical and organisational measures to protect your data, including:
- Encryption of data in transit and at rest
- Regular security assessments
- Access controls and authentication
- Secure data centres located in the UK/EU
7. Data Retention
We retain your data for as long as your account is active or as needed to provide services. After account deletion, we retain data for up to 30 days before permanent deletion, unless longer retention is required by law.
8. Your Rights
Under UK GDPR, you have the right to:
- Access: Request a copy of your personal data.
- Rectification: Request correction of inaccurate data.
- Erasure: Request deletion of your data ("right to be forgotten").
- Restriction: Request restriction of processing.
- Portability: Receive your data in a portable format.
- Objection: Object to processing based on legitimate interests.
- Withdraw Consent: Where processing is based on consent.
To exercise these rights, contact us at privacy@tradetrackhq.com.
9. International Transfers
Your data is primarily stored in UK/EU data centres. If we transfer data outside the UK/EU, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.
10. Children's Privacy
Our service is not intended for individuals under 18. We do not knowingly collect data from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our service.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@tradetrackhq.com
- Address: TradeTrackHQ, United Kingdom
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.